Coven Women's Health - Website Privacy Policy
Effective Date: May 17th, 2025 Last Updated: June 17th, 2025
At Coven Women's Health, we are committed to protecting the privacy of our website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals who visit and interact with our website, [Your Website URL].
Please note: This Website Privacy Policy governs your use of our website. For information on how we handle Personal Health Information (PHI) once you become a patient and receive healthcare services from Coven Women's Health, please refer to our Patient Terms and Conditions and our detailed Privacy Policy for Healthcare Services, which you will review and sign during your onboarding process.
1. Collection of Personal Information
We collect personal information from you when you:
Visit our Website: We automatically collect certain information about your device and browsing activity through cookies and similar technologies (e.g., Google Analytics). This may include your IP address, browser type, operating system, referring URLs, pages viewed, and access times.
Contact Us: When you submit inquiries through our contact forms, email us, or use our live chat feature, we collect your name, email address, phone number, and any other information you choose to provide.
Sign Up for Our Newsletter: We collect your email address (and potentially your name) when you subscribe to our newsletter via our Squarespace forms, which are connected to Mailchimp.
Book a Free Consultation: When you initiate a booking for a free consultation through our website (linking to CHR Connect), we collect the information required for scheduling, such as your name, email, phone number, and preferred appointment time.
2. Use of Personal Information
We use the personal information collected from our website visitors for the following purposes:
To operate and maintain our website, including ensuring its security and functionality.
To understand website traffic and user behavior through analytics (e.g., Google Analytics) to improve our website content, design, and user experience.
To respond to your inquiries and provide you with requested information or support.
To send you newsletters and marketing communications if you have opted in to receive them.
To facilitate your booking requests for consultations.
To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
Service Providers: We engage third-party service providers who perform functions on our behalf, such as website hosting, analytics (Google Analytics), email marketing (Mailchimp), and appointment scheduling (Telus Health CHR Connect). These providers are contractually obligated to protect your information and use it only for the purposes for which we provide it to them.
Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
With Your Consent: We may disclose your information for any other purpose with your explicit consent.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (like Google Analytics) to collect information about your browsing activities.
Cookies: Small text files placed on your device. We use essential cookies for website functionality and analytics/marketing cookies with your consent.
Google Analytics: We use Google Analytics to track website traffic and user behavior. Google Analytics collects information such as IP addresses, geographical location, device information, and pages visited. This data is used to analyze trends and improve our website.
Managing Cookies: You can manage your cookie preferences through our website's cookie banner or your browser settings. Declining certain cookies may affect the functionality of our website.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have certain rights regarding your personal information, including:
Access: To request access to the personal information we hold about you.
Correction: To request corrections to any inaccurate or incomplete information.
Withdrawal of Consent: To withdraw your consent to our collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
Complaints: To file a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information below.
7. Links to Third-Party Websites
Our website may contain links to third-party websites (e.g., Telus Health CHR Connect, Stripe, practitioner professional bodies). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: privacy@covenhealth.com
Coven Women's Health
Po box 65011
Toronto RPO Chester, On, M4K 3Z2
Email: hello@covenhealth.com
Phone: 416 964 5599
Privacy Officer: privacy@covenhealth.com