We're looking for a strategic, hands-on healthcare leader who can take ownership of our day-to-day clinical operations while helping us build a more effective, scalable and sustainable practice.

Reporting directly to the CEO, you'll lead our multidisciplinary clinical team and administrative support, strengthen operational performance, optimize systems and workflows, and help translate our strategic priorities into measurable results.

This is a role for someone who can balance people leadership with practical problem-solving, navigate change, establish accountability and build confidence across a growing team.

What You'll Own

Clinical Team Leadership & Performance

• Directly manage our multidisciplinary clinical team and administrative support, including hiring, onboarding, performance reviews, coaching, performance improvement and staffing decisions.

• Oversee day-to-day clinical operations, scheduling, capacity, utilization and service delivery.

• Establish clear expectations, accountability, communication and performance measures across the team.

• Address operational challenges and team performance issues proactively, constructively and independently.

• Build a collaborative, high-performing team focused on delivering an excellent patient experience.

Systems, Care Delivery & Operational Excellence

• Own and continuously improve the systems, workflows and processes supporting the full patient journey, from onboarding through ongoing care.

• Ensure our multidisciplinary model is supported by effective documentation, care coordination, communication and follow-up.

• Lead systems troubleshooting, workflow design, process improvements, automation and operational change management.

• Maintain and improve operational SOPs, training and documentation processes.

• Identify opportunities to improve access to care, patient experience, efficiency and scalability.

Strategy & Special Projects

• Partner with the CEO to translate Coven's strategic priorities into actionable plans, operational capabilities and measurable outcomes.

• Identify opportunities to improve patient retention, team productivity, operational performance and practice profitability.

• Lead implementation of new initiatives, potentially including virtual pharmacy integration, new clinical programs, provincial expansion and employer/B2B care models.

• Help develop our capabilities in patient CRM, operational reporting, performance dashboards and data-informed decision-making.

• Recommend improvements to our operating model, organizational structure and resource allocation as Coven grows.

What We're Looking For

• 5+ years of relevant experience in healthcare operations, virtual care or digital health.

• Demonstrated experience directly managing teams, including hiring, performance management and navigating challenging people situations.

• Strong understanding of healthcare service delivery, clinical workflows and patient experience.

• Experience improving operational systems, processes and technology.

• Strategic thinking paired with practical, hands-on execution.

• Strong judgment, communication, analytical and problem-solving skills.

• Experience in a startup, small business or rapidly growing organization.

• Ability to work independently, establish priorities and lead effectively through change.

• A genuine interest in improving women's health and building a better model of care.

A clinical designation is not required. Experience with multidisciplinary healthcare teams is an asset.

Engagement Details

• Type: Part-time contract

• Initial commitment: Approximately 15–20 hours per week, with regular availability throughout the working week

• Initial term: 3 months, with potential to extend or expand

• Location: Remote, Ontario

• Start: As soon as possible

• Compensation: $55–$70/hour, depending on experience

The role reports directly to the CEO and is responsible for managing Coven's clinical and administrative team. Clinical governance, medical standards and oversight remain with our Medical Director.

For the right candidate, there is an opportunity to expand into a senior, permanent clinical operations leadership role as Coven grows.

How to Apply

Please send your resume and a brief introduction outlining your relevant healthcare operations, people leadership and experience translating strategy into execution to hello@covenhealth.com.

Please include your availability, preferred hourly rate and earliest possible start date.